Professeur Associé en Finance

Département d'activité

  • Droit Finance Contrôle

Matières enseignées

  • Finance
  • Analyse Financière

Diplômes

Travaux de recherche

Thèse de doctorat/HDR

Legros, B 2013, ' Optimization of multi-channel and multi-skill call centers', Thèse de doctorat, Ecole Centrale Paris

Articles dans des revues académiques classées en économie-gestion

Legros, B, Jouini, O & Koole, G 2017, 'A uniformization approach for the dynamic control of queueing systems with abandonments', Operations Research, vol. 65, pp.0-0; CNRS: 1; FNEGE: 1; HCERES: A

Legros, B 2017, 'Reservation, a tool to reduce the balking effect and the probability of delay', Operations Research Letters, vol. 45, no. 6, pp.592-597, November.; CNRS: 2; HCERES: A

Legros, B, Ding, S, Van den Mei, R & Jouini, O 2017, 'Call centers with a postponed callback offer', OR Spectrum, vol. 39, no. 4, pp.1097-1125, October.; CNRS: 3; HCERES: B

Legros, B 2016, 'Unintended consequences of optimizing a queue discipline for a service level defined by a percentile of the waiting time ', Operations Research Letters, vol. 44, no. 6, pp.839-845; CNRS: 2; HCERES: A

Legros, B, Jouini, O & Koole, G 2015, 'Adaptive threshold policies for multi-channel call centers', IIE Transactions, no. 47, pp.414-430; AERES: A; FNEGE: 2

Legros, B, Jouini, O & Dallery, Y 2015, 'A flexible architecture for call centers with skill-based routing', International Journal of Production Economics, no. 159, pp.192-207; CNRS: 1; AERES: A; FNEGE: 1

Autres articles académiques

Legros, B & Jouini, O 2017, 'Routing in a queueing system with two heterogeneous servers in speed and in quality of resolution', Stochastic Models, vol. (forthcoming), pp.0-0

Legros, B & Sezer, A 2017, 'Stationary analysis of a single queue with remaining service time-dependent arrivals', Queuieng Systems, vol. (forthcoming), pp.0-0

Legros, B, Jouini, O & Koole, G 2017, 'Blended Call Center with Idling Times during the Call Service', IISE Transactions, vol. (forthcoming), pp.0-0

Legros, B, Jouini, O & Koole, G 2016, 'Optimal scheduling in call centers with a callback option', Performance Evaluation, vol. 95, pp.1-40

Legros, B & Jouini, O 2015, 'A linear algebraic approach for the computation of sums of Erlang random variables', Applied Mathematical Modelling, vol. 39, no. 16, pp.4971-4977

Conférences académiques avec comité de lecture

Legros, B, Jouini, O & Koole, G 2015, 'Optimal tasks imbrication with the use of idling times', IIEE Annual Conference, Nashville, USA, May 30-June 2

Legros, B, Jouini, O & Koole, G 2015, 'When should we reject the call? A priori versus a posteriori rejection', 27th European Conference on Operational Research, XXVII EURO - INFORMS, Glasgow, United Kingdom, July, 12-15

Legros, B, Jouini, O & Koole, G 2015, 'Strategy for call rejection', INFORMS annual meeting, Philadelphia, USA, November, 1-4

Legros, B, Jouini, O & Koole, G 2014, 'Call centers with advertisements', 5th meeting of the EURO Working Group on Stochastic Modeling, Mannheim, Germany, June 29-July 2

Legros, B, Jouini, O & Koole, G 2014, 'Optimal routing in the two-server slow-server queue with service failure', 20th Conference of the International Federation of Operational Research Societies, Barcelona, Spain, July, 13-18

Legros, B, Jouini, O & Koole, G 2014, 'Adaptative Call Center blending', INFORMS annual meeting, San Francisco, USA, November, 9-12

Legros, B, Jouini, O & Koole, G 2014, 'Performance analysis of a queueing system with general abandonments', 3rd International Workshop on Queueing Theory, Obergurgl, Austria, December, 15-19

Legros, B, Jouini, O & Koole, G 2013, 'Imbricating tasks in a multi-channel contact center', The International Conference on Modeling, Simulation and Applied Optimization, Hammamet, Tunisia, April, 28-30

Legros, B, Jouini, O & Koole, G 2013, 'Adaptative Call Center blending', 26th European Conference on Operational Research, XXVI EURO - INFORMS, Rome, Italy, July, 1-4

Legros, B, Jouini, O & Koole, G 2013, 'Call centers with a call back option', 2nd International Workshop on Queueing Theory, Obergurgl, Austria, December, 15-19

Legros, B, Jouini, O & Dallery, Y 2012, 'A new flexible architecture for Call centers with skill-based routing', 9th International Conference of Modeling, Optimization and Simulation, Bordeaux, France, June, 6-8

Legros, B, Jouini, O & Koole, G 2012, 'Managing operations in a multichannel call center', 4th meeting of the EURO Working Group on Stochastic Modeling, Paris, France, May 30, June 1

Legros, B, Jouini, O & Dallery, Y 2011, 'Comparison of flexible architectures of Call Centers', 12ème Congrès de la ROADEF, Saint-Etienne, France, March, 2-4

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